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Return & Refund


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the brand-new condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@hsushop.com. If your return is accepted, we’ll send you a return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Damages and Issues Upon Reception

Please inspect your order upon reception and contact us immediately with photos if the item is defective, damaged or if you receive the wrong item, so that HSU Shop can evaluate the issue and make it right with the courier. Or HSU Shop would arrange an exchange as soon as possible.

 

Exchanges

When you start to return the item you have according to the instructions from HSU Shop, and the return is accepted by HSU Shop. We will exchange a new item to you as soon as possible.