Thank you very much for your interests in HSU and our products. Please read these general terms and conditions (GTC) carefully. By usage of the services or other actions, you acknowledge that you have read and understood, and agree to accept and be bound by the terms and conditions listed. By accepting this agreement, you agree to accept all constraints, including accepting HSU to reserve the right to modify the terms and conditions at any time without further notice to you. You can sign in on our website to check the latest version.
Offer and Agreement
A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to his commercial or self-employed professional activity. The entrepreneur is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.
These General Terms and Conditions shall also apply to future business relations with entrepreneurs without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions of business, their validity is hereby objected to; they only become an integral part of the contract if we have expressly agreed to them.
For all orders via our online shop by consumers and entrepreneurs the following terms and conditions apply.
Contracting Party, Conclusion of Contract
The sales contract is concluded with HSU.
By placing an order on our website, we make a binding offer to conclude the contract for these articles. You can add any HSU products into the shopping cart without obligation. The contract is concluded by clicking “proceed to secure payment” in the checkout page. It means you accept the offer of the goods contained in the shopping cart immediately after submitting the order.
You can correct the order information when orders haven't entered the dispatch process by informing your account manager in advance in written notice. But orders containing customized items or in other special conditions cannot be changed or canceled once they enter “processing” status.
In addition to the stated product prices, shipping costs will be added. For orders delivered to U.S. and Puerto Rico, there is no any tax needed to be charged for most orders. Only the orders including heavy or oversize items, you need to pay the possible tariff or import fee by yourself. For orders delivered to outside U.S. and Puerto Rico, you need to pay the possible tariff or import fee caused by customs clearance.
We accept the following payment methods.
During the order process, you will be directed to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you have to sign in or register (for a client without PayPal account), identify yourself with your access data and confirm the payment information. After placing the order, HSU asks PayPal to initiate the payment transaction. It will be carried out automatically by PayPal immediately afterwards.
After you place an order and choose to pay by Credit/Debit Card, simultaneously you need to provide your card details at the next page. For security, HSU will not save any of your bank card data. HSU will ask your bank card company to initiate the payment transaction immediately after ordering. The payment transaction is carried out automatically by the Credit/Debit card company and the amount will be deducted.
Note for Payment Information:
Your billing name, address and phone number must match the information that appears on your credit card. We reserve the right to cancel any order that does not match these criteria without advance notification you if there is a suspected security breach.
On the checkout page, HSU provides bank account details for you to complete payment in bank. FS Finance Department will check the payable amount and update the payment status regularly. You can also keep the payment receipt issued by your bank and send it to your account manager for a quicker response.
The HSU account information is also available in Payment Methods page and the order details page (if you choose to pay by Bank Transfer).
Terms of Delivery
HSU offers shipping options including FedEx, DHL, UPS, USPS, etc. You can also choose to use your own shipping account.
The delivery of goods will be delivered to the address provided by the consumer/buyer, and any date of delivery given by the seller (HSU) is only an estimate. All additional fee for changing the shipping address or shipping method should be borne by the customer.
Damaged goods during transportation should be notified by the buyer to the seller. And if any delay is caused by the logistics company, please inform your account manager at the first moment. We may guide you about the remedy procedures. But HSU will not be responsible for the possible loss.
For air transportation or maritime transportation, customers need to know whether they should pick up the goods at the airport or seaport. If customers can pick up the goods at the airport or seaport, it is necessary to know the documents that need to be prepared and the fees to be paid. If customers cannot pick up the goods, they should negotiate with the account manager about door-to-door service and the cost in advance.
The content of the HSU website has been created to the best of their knowledge and belief and has been checked at the time of this writing. HSU asks for your understanding, that nevertheless they cannot guarantee the function, actuality, rightness, completeness or quality of information (our own as well as other authors).
HSU assumes liability for the company and its vicarious agents - without having agreed on the amount of damages - if fundamental contractual obligations or common business practices were violated. Liability in such cases shall be restricted to typical, foreseeable damage. There shall be no liability for loss of prospective profits or damage from the claims of third parties against the ordering party.
HSU shall not be liable, outside the obligation to deliver, for slight negligence on the part of its vicarious agents.
Liability of HSU for its own intentional and grossly negligent conduct and that of its vicarious agents, as well as liability under product liability law, shall remain unaffected by the above restrictions to liability. Liability for slight negligence shall be excluded.
Employees of HSU who are active as vicarious agents of HSU vis-à-vis the ordering party shall not be personally liable towards the ordering party in the case of slight negligence.
Liability of HSU, as well as of its legal representatives and vicarious agents, for damage from violation of life, body, or health contrary to duty shall remain unaffected.