FAQS


Order Related

What payment methods are accepted by HSU Shop?
We accept PayPal payments and most major credit cards: Mastercard, Visa, Discover Card, American Express and others.
How to get an invoice with your order from HSU Shop?
If you would like to get an invoice, please kindly send us an email at service@hsushop.com after you receive the order. The subject title should be Require for Invoice + Order number and our relevant colleagues will send you a copy of the invoice via email.
What is the Price Matching Policy on HSU Shop?
HSU Shop is committed to providing high-quality products with competitive prices for customers. HSU Shop will have a 7 days price match from the time of payment related to your order. HSU Shop would issue a HSU Shop gift card with the same value as the price difference if you found the price lower than the one when you bought from HSU Shop. Please kindly contact us via service@hsushop.com. Our colleagues will reply to you as soon as possible. *Please note that promotion orders are excluded, including but not limited to the orders with free shipping, free accessories, and promotion codes.
What currency will be processed when place an order from HSU Shop?
All orders will be processed in US Dollars.
Can the order be canceled?
If the order is under status awaiting fulfillment, please contact HSU customer support at service@hsushop.com to cancel. If the order has been shipped already, the order cannot be canceled.
Can the order be modified?
Order cannot be modified once it's placed successfully. However, you can contact HSU customer support at service@hsushop.com to cancel the order if it's still under status awaiting fulfillment then place the appropriate order again.

Shipping Related

How much does shipping cost?
Orders over $100 ship for FREE. A nominal shipping fee is charged for orders under $100. You could kindly check the shipping fee at checkout. It may vary depending on your shipping address and the products you have ordered.
Do you ship internationally?
Yes! Pretty much everywhere. Currently, orders from HSU Shop will be shipped within US, EU, and China warehouse. You could kindly choose the preferred warehouse when place an order from HSU Shop.
Where will my order will be shipped from if I order from HSU Shop?
HSU Shop currently operates a network of 3 warehouses all over the world, including the China warehouse, EU warehouse and USA warehouse. When receiving an order, usually it will take 1-3 working days to prepare the products prior to shipment.
Do I need to pay taxes when the package arrives?
For orders delivered to U.S. and Puerto Rico, there is no any tax needed to be charged for most orders. For orders delivered to outside U.S. and Puerto Rico, you may need to pay the possible tariff or import fee caused by customs clearance according to the local regulations.
How long will I receive my order?
The estimated shipping time from different warehouse are listed as below. Ship from US Warehouse: About 3-10 Days Ship from EU Warehouse: About 3-10 Days Ship from China Warehouse: About 10-30 Days
How could I track my order after placing an order from HSU Shop?
Once your order is ready for delivery, you will receive an email titled with Your Order Is On The Way from us with the tracking ID. *Please note that there will be delay in this Covid-19 pandemic.
Which courier company do HSU Shop choose for international shipping? Will they ship the goods directly to the shipping address or local post office?
HSU uses the most appropriate carriers in the business to make sure your order gets to you on time, such as DHL, Fedex, UPS, USPS and others. The shipping carriers may vary depending on your shipping address, country, and region.
Can the shipping address be changed?
Shipping address cannot be modified once the order placed successfully. However, customer can contact HSU Customer Support to cancel the order if it's under status awaiting fulfillment then place the order with the appropriate address again.

Return & Refund Related

I would like to start a return on my order. What should I do?
If you need to return or exchange your purchase, please kindly send us an email at service@hsushop.com and we can help you out. Please note this must be within 30 days of purchase and the item must be in brand new condition. Learn more about the return policy from HSU Shop via https://hsushop.com/pages/return-refund.
When will I receive my refund after starting a return process?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Product Related

How long is the warranty valid?
There is a one-year warranty for any product purchased from HSU Shop.