Currently, orders from HSU Shop will be shipped from the US, UK, DE, and China warehouses.
China Warehouse - For Worldwide
US Warehouse - For United States
UK Warehouse - For the United Kingdom
DE Warehouse - For European Union
*Note: If there is no “Ship from” option in the product page, it will be shipped from China warehouse by default.
We are unable to deliver to P.O. BOX addresses as the couriers we cooperate require a signature to confirm delivery. Please fill in the detailed address at checkout.
HANDLING TIME:
After receiving an order, it will take 1-3 working days to prepare the products prior to shipment.
China Warehouse: 1-3 working days
US, UK, & DE Warehouse: 1-2 working days
SHIPPING CARRIERS:
HSU cooperate with the most appropriate carriers in the business to make sure your order gets to you on time, such as DHL, FedEx, UPS, USPS, and others. The shipping carriers will vary depending on your shipping address, country, and region. Once your order is ready for delivery, you will receive an email titled with Your Order Is On The Way from us with the tracking number.
ESTIMATED SHIPPING TIME:
Ship from US Warehouse:
About 2-5 Working Days
Ship from UK Warehouse:
About 2-7 Working Days
Ship from DE Warehouse:
About 2-7 Working Days
Ship from China Warehouse:
About 7-15 Working Days (mostly 7-12 working days, longer if your address is marked as remote)
ADDITIONAL FEE:
1. Please note that the customer shall be responsible for any additional fee caused by redirecting requests on your side (e.g. change address) when the product has been shipped already.
2. If you refuse a shipment from HSU Shop or do not take the necessary steps to retrieve your shipment after we have attempted delivery at your nominated shipping address, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to HSU Shop. This amount will be deducted from your merchandise refund.
SHIPPING DELAY CAUSED BY CORONA PANDEMIC & PUBLIC HOLIDAYS
1. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. HSU Shop shall not be held liable for delays to the estimated delivery in the below circumstances.
2. Please note that there will be shipping delays because of the Corona pandemic around the world. Also, there would be shipping delays during public holidays in the US, EU, China, or your countries, such as the Christmas or New Year holidays.
3. HSU Shop shall not be held liable for delays to the estimated delivery date provided natural disaster, strike, and customs inspection occur during delivery.